eg334 Privacy Policy — How We Collect, Use, and Protect Your Data

1. Introduction and Scope

eg334 takes the privacy of its members seriously. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by eg334 in connection with your use of the website accessible at https://eg334.io and all associated services (collectively, the "Platform").

This policy applies to all individuals who visit the Platform, register an account, place bets, play casino games, contact our support team, or interact with eg334 through any channel. It covers personal data collected both online (through the website and any mobile browser interface) and offline (for example, through email correspondence with our support team).

Please read this Privacy Policy carefully. By accessing and using the Platform, or by providing your personal data to eg334 in any context, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should cease using the Platform and contact [email protected] to close your account.

This Privacy Policy should be read alongside the eg334 Terms & Conditions, which govern the overall contractual relationship between you and eg334, and the Responsible Gaming Policy, which outlines the additional data processing that may occur in connection with responsible gambling tools and interventions.

2. Data Controller Identity

For the purposes of applicable data protection law, the data controller responsible for your personal data is eg334, the operator of https://eg334.io. eg334 determines the purposes and means of processing personal data collected through the Platform.

All data protection queries, subject access requests, erasure requests, and complaints should be directed to the eg334 Data Protection contact at: [email protected]. Please include "Privacy Request" in the subject line of any email relating to data protection matters so that it is routed to the appropriate team promptly.

3. Personal Data We Collect

Depending on how you interact with the Platform, eg334 may collect and process the following categories of personal data:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh).
• Mobile phone number registered in Bangladesh.
• Email address (where provided as an alternative contact method).
• Chosen username and hashed password credential.

3.2 Identity Verification (KYC) Data

• Copy of a valid Bangladesh National Identity Card (NID), passport, or driving licence.
• Proof of payment method ownership (for example, a screenshot showing the registered name on a bKash, Nagad, or Rocket account).
• Source of funds documentation where requested by our compliance team.
• Facial image or liveness check data where required by the KYC verification provider.

3.3 Financial Transaction Data

• Deposit and withdrawal amounts and timestamps.
• Payment method identifiers (for example, the mobile number associated with a bKash or Nagad account, or the last four digits of a Visa or Mastercard).
• Account balance history and transaction logs.
• Currency: all financial data is maintained in Bangladeshi Taka (BDT).

3.4 Betting and Gaming Activity Data

• Bet placement records including event, market, stake (BDT), odds, and outcome.
• Casino game session logs including game title, provider (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, or others), session duration, and financial results.
• Bonus and promotion redemption history.
• Responsible gaming tool usage (deposit limit settings, self-exclusion requests, cool-off activations).

3.5 Technical and Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session identifiers and access timestamps.
• Pages visited, features used, and navigation paths within the Platform.

3.6 Communications Data

• Content of live chat transcripts with the eg334 support team.
• Email correspondence sent to and received from [email protected].
• Records of any complaints or disputes submitted through the Platform.

4. How We Collect Your Data

eg334 collects personal data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or submit a responsible gaming request.
• Automatically: through cookies, server logs, and analytics tools when you browse the Platform. See Section 7 for details on cookies.
• From third-party providers: KYC verification providers may return identity verification results and risk scores to eg334. Payment processors confirm transaction status and payment method ownership. Game providers may return session data to our systems to maintain accurate account ledgers.

5. Legal Basis for Processing

eg334 processes personal data only where a lawful basis exists under applicable data protection law. The following table summarises the primary legal bases applicable to the main processing activities performed by eg334:

Processing Activity	Legal Basis
Account registration and management	Performance of contract (Terms & Conditions)
Age verification and KYC identity checks	Legal obligation and legitimate interests (platform integrity)
Processing deposits and withdrawals	Performance of contract
Fraud prevention and security monitoring	Legitimate interests (protecting members and the platform)
Responsible gaming monitoring and interventions	Legitimate interests (member welfare) and legal obligation
Sending transactional emails and support communications	Performance of contract
Sending promotional communications (where opted in)	Consent
Platform analytics and performance improvement	Legitimate interests (improving Platform quality)
Compliance with regulatory and legal obligations	Legal obligation

6. How We Use Your Personal Data

eg334 uses the personal data it collects for the following purposes:

• To create and manage your eg334 account, including authenticating your identity at login.
• To verify that you meet the minimum age requirement of 21 years and satisfy KYC obligations before processing withdrawals.
• To process deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard).
• To settle bets, calculate winnings, and maintain an accurate account ledger denominated in BDT.
• To credit and administer bonuses and promotional offers in accordance with their specific terms.
• To detect, investigate, and prevent fraud, money laundering, and other Prohibited Activities as defined in the Terms & Conditions.
• To monitor account activity for patterns indicative of problem gambling and to apply responsible gaming interventions where appropriate.
• To respond to your support queries and resolve disputes efficiently.
• To send you important transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts.
• To send you promotional communications about eg334 offers, new games, and seasonal events (such as Eid or BPL promotions) where you have opted in to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• To analyse platform usage patterns in aggregate in order to improve the Platform's performance, navigation, and content offering.
• To comply with any legal or regulatory obligations applicable to eg334's operation.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. eg334 uses cookies and similar technologies (such as local storage objects and session tokens) to operate the Platform effectively and to understand how members use it.

7.2 Categories of Cookies Used by eg334

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect your account. You cannot opt out of essential cookies and continue using the Platform.
• Preference Cookies: Store your language and display preferences so that you do not have to re-enter them on each visit.
• Analytics Cookies: Collect anonymised or aggregated data about how members navigate the Platform — for example, which pages are most visited and how long sessions last. This data helps eg334 identify and fix usability issues. eg334 uses analytics tools that process this data on our behalf and are contractually restricted from using it for their own purposes.
• Security Cookies: Help detect and prevent fraudulent activity, including multiple-account detection and unusual login-location alerts.

7.3 Managing Cookies

You may control cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a warning before a cookie is stored. Note that disabling certain cookies may impair the functionality of the Platform — for example, disabling session cookies will prevent you from staying logged in.

8. Data Sharing and Third Parties

eg334 does not sell or rent your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction data necessary to execute deposits and withdrawals on your behalf.
• KYC Verification Providers: Identity verification services receive the documents you submit during the KYC process. These providers return a verification result to eg334 and are contractually prohibited from retaining your documents beyond the period required to complete the check.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other licensed game studios receive a pseudonymous player identifier and session token to facilitate game play. Game providers do not receive your full name, NID, or financial account details.
• IT Infrastructure and Cloud Service Providers: Hosting and data storage providers maintain the servers on which eg334's data is stored. These providers operate under strict data processing agreements.
• Legal and Regulatory Authorities: eg334 may disclose personal data to competent legal, regulatory, or law enforcement authorities where required by law, court order, or to protect the rights, property, or safety of eg334, its members, or the public.
• Professional Advisors: Lawyers, auditors, and compliance consultants may access data on a confidential basis where necessary to provide professional advice to eg334.

9. International Data Transfers

eg334 operates internationally and some of the third parties described in Section 8 may process data outside of Bangladesh. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, eg334 takes steps to ensure that appropriate safeguards are in place, such as contractual clauses that require the recipient to process data to a standard consistent with applicable data protection principles.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh for the purposes described in this policy.

10. Data Security

eg334 implements technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. eg334 does not store passwords in plain text under any circumstances.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security reviews and penetration testing of Platform infrastructure.
• Automated fraud detection systems that flag unusual account activity for manual review.
• Incident response procedures designed to identify, contain, and report any personal data breach in a timely manner.

While eg334 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

11. Data Retention

eg334 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active account relationship with eg334, and for a minimum of five years following account closure to satisfy anti-money laundering and compliance record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• KYC documents: Retained for the period specified by applicable regulatory requirements, typically five years from the end of the customer relationship.
• Support communications: Retained for up to three years from the date of the interaction, or longer if the communication relates to an unresolved dispute or legal matter.
• Analytics data: Aggregated or anonymised analytics data may be retained indefinitely as it no longer constitutes personal data once fully anonymised.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

12. Your Data Subject Rights

Subject to applicable law, you have the following rights with respect to your personal data held by eg334:

• Right of Access: You may request a copy of the personal data that eg334 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there is no overriding legitimate interest. Note that this right is subject to our legal obligations to retain certain data — for example, financial transaction records required for compliance purposes cannot be deleted on request.
• Right to Restriction: You may ask us to restrict the processing of your data while a rectification or objection request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact [email protected] with the subject line "Data Subject Request" and include your registered username and a description of your request. We may need to verify your identity before processing your request.

13. Children and Minors

The eg334 Platform is strictly intended for adults aged 21 years and over. eg334 does not knowingly collect personal data from any person under the age of 21. If eg334 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be immediately suspended, the data reviewed, the account closed, and deposits returned in accordance with the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account with eg334 or submitted personal data to us, please contact [email protected] immediately. eg334 will take prompt action to investigate and, where confirmed, to delete the relevant data and close the account.

14. Changes to This Privacy Policy

eg334 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered members via the email address on file and update the effective date shown at the top of this document. The most current version of the Privacy Policy is always available at https://eg334.io/privacy-policy.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a change, you should cease using the Platform and request account closure by contacting [email protected] before the revised policy takes effect.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how eg334 handles your personal data, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" or "Data Subject Request" for faster routing.
• Live Chat: Available 24 hours a day, 7 days a week from within your eg334 account dashboard. Please state that your query relates to privacy or data protection so it is directed to the appropriate team.
• Response Time: eg334 aims to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 30 days. Complex requests may take longer; we will notify you if additional time is required.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter through the dispute resolution process described in the eg334 Terms & Conditions.

Last Updated: January 2026. This Privacy Policy supersedes all previous versions. eg334 recommends that members review this page periodically to stay informed of any changes to our data protection practices.